SANIFLO WILL SEND AN ENGINEER TO YOUR HOME AND REPAIR/REPLACE THE UNIT IF NECESSARY. TO ADHERE TO SANIFLO'S POLICY WE CANNOT ACCEPT ANY RETURN FOR A SANIFLO PRODUCT OTHER THAN A REMORSE RETURN. We are not responsible for any lost items left outside your door, neighbours or any other place where you have instructed us to do so.All prices are VAT inclusive. You can cancel your order within 30 days of receiving the item.
You must inform us in writing about the cancellation of order as soon as possible. You have an obligation to take care of the product and all it's parts. We strive to dispatch the orders as soon as we receive them, therefore, it might not always be possible to cancel your order.
We use third party couriers and in very few cases the outer packaging gets damaged in the transit. We might ask you to take photographs of the packaging so that we can investigate it with our courier. If you think the product is faulty and not functioning properly, please let us know as soon as possible. Please take good care when packing the product for a return as we will not be responsible for any damage caused during the transit. Please always include your name, order details, and the reasons for return when you return your items.In all instances, please do not return any items without contacting us first so that we can register your return in our system. For certain items that are still within the manufacturers guarantee period including macerators, shower pumps, waste disposers we may refer you to the manufacturers, who will be able to send an engineer out to your premises to either repair or replace the item. RETURN ADDRESS: PLUMB2U UNIT 1 EPSOM BUSINESS PARK KILN LANE EPSOM SURREY KT17 1JF. 2 Prices & Payments All prices are VAT inclusive. In case you change your mind. You can cancel your order within 7 days of receiving the item. We thrive to dispatch the orders as soon as we receive them, therefore, it might not always be possible to cancel your order. Please remember, you are responsible for cost of returning the items to us.
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